Privacy Policy of Shandar Services

At Shandar Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our on-demand home services like cleaning, sanitization, pest control, electrician, plumber, carpenter, AC, refrigerator repair, cooking, maid services, babysitting, and water tank cleaning.

1. Information We Collect

When you use Shandar Services, we may collect the following types of information:

a. Personal Information

• Name
• Contact information (phone number, email address)
• Address and location details
• Payment information (credit card, bank details)

b. Service-Related Information

• Details of the services you requested
• Scheduling and appointment details
• Feedback, ratings, and reviews you provide

c. Device Information

• IP address
• Browser type
• Device type (mobile, desktop)
• Operating system

2. How We Use Your Information

We use your personal information for the following purposes:

a. Service Delivery

• To schedule and provide the services you request
• To communicate with you about your appointments
• To assign appropriate service professionals to your job

b. Customer Support

• To respond to your queries, complaints, or requests for assistance
• To provide notifications and updates about service changes

c. Billing and Payments

• To process payments for services you request
• To send invoices and receipts

d. Marketing and Promotions

• To send you promotional offers, updates, and service-related information (you can opt-out of these communications at any time)

e. Improvement of Services

• To improve our services based on your feedback and behavior
• To analyze trends, track performance, and develop new services

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following situations:

a. Service Providers

• With our service partners (electricians, plumbers, cleaners, etc.) to provide the requested services
• With payment processors to handle transactions securely

b. Legal Obligations

• To comply with legal processes, court orders, or government requests

c. Business Transfers

• If Shandar Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Using secure servers and encrypted payment processing
• Limiting access to personal data to authorized personnel only

5. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer necessary, we will securely delete or anonymize your information.

6. Your Rights

You have certain rights regarding the personal information we hold about you, including:

a. Access and Correction

You can request access to your personal information and ask us to update or correct any inaccuracies.

b. Data Deletion

You may request the deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes.

c. Opt-Out of Marketing Communications

You can opt-out of receiving marketing and promotional messages at any time by following the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve your experience on our website
• Track how you use our services
• Provide relevant advertisements

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Shandar Services
BSFC Building, 2nd Floor, Frazer Road, Patna, Bihar 800001
Email: info.shandarservices@gmail.com
Phone: +91 8708152085 / +91 9942230415